How to pass the identity verification (KYC)

What is identity verification?

Identity verification (KYC) is a verification procedure for WhiteBIT TR exchange users, confirming their identity by requesting personal data. The abbreviation itself stands for “Know Your Customer”.

Before undergoing identity verification, you can see how our trading tools work using Demo-tokens. However, identity verification is required for making any deposits and withdrawals, creating and activating WhiteBIT codes.

Identity verification helps to secure your account and keep your funds safe. The process takes only a few minutes and does not require any technical skills. The presence of identity verification is an indicator of the reliability of the exchange. The platform, which does not require any data from you, respectively, does not bear any responsibility to you. In addition, verification prevents money laundering and terrorist financing.

How to pass KYC verification on the website?

Go to “General settings” and open the Verification section.

Please note: the verification section is only available to registered.

Enter your phone number. Please note that you have to enter 10 digits. If the number was entered correctly, you will see a green checkmark in the corresponding field.
Select your country. Please note that the WhiteBIT TR exchange service is only available to Turkish citizens or individuals with a Residence Permit issued by the Turkish government. If you don’t have these documents, you can create an account on our global partner platform whitebit.com.
Agree to our processing of your personal data.
Fill in the form with your details: first name, last name, gender, date of birth and residential address
Select an identity document. There are 3 options available: ID card, passport and residence permit. Choose the most convenient way and upload the document.

Let's look at each of the proposed options in more detail:

ID card. Take a photo of both sides of your document as shown in the screenshot.
Passport. Tick the “Add another passport page” box and take a photo of two actual pages.

Please note: the first and last name on the application form must be exactly the same as the first and last name on the photos you upload. If you are going to pass the KYC verification using international passport, then you have to select “Document Type — Passport”.

Residence permit. Take a photo of the front and back of your document, as shown in the screenshot.

Video verification. This simplifies and accelerates the verification procedure. According to the interface instructions, you must turn your head from side to side. This can be done either through the app or the web version.

Upload a document confirming your place of residence, indicate your profession and place of birth.

Please note: we only accept proof of residence from E-Devlet. You can download this document by entering “İkametgâh belgesi” in the search bar. When asked which organisation to submit it to, you can write WhiteBIT Turkey Teknoloji A.Ş. in the box. We would like to remind you that you must select the "Kuruma Ibraz" option.

If you need to edit the data in your identity verification form, you will be able to do so at the last step of the procedure by clicking the corresponding “Edit” button.

Complete the identity verification by enabling two-factor authentication (2FA) for additional account security.

Two-factor authentication (2FA) is a code generated by an application that ensures you are the only person with access to the account.

Done! Soon, you’ll know the verification status. We will e-mail you as soon as we check your documents. You can also check the status of your account.

Your documents may not be approved. But don’t take it personally. We allow you to try one more time if your data is disapproved.

You can pass identity verification on your device if you prefer using only your phone. It’s as easy as on the web. You must sign up for our exchange through our app and apply for identity verification. Follow the exact instructions that we have described above.

Congrats on passing your first steps on our exchange. You set the level with every step you take!

How to pass KYC verification via mobile app?

Go to “Account Settings” by clicking the person icon in the top-left corner and opening the “Verification” section.

Important: the verification section is only available to registered users without identity verification.

Enter your phone number. Please note that you have to enter 10 digits. If the number was entered correctly, you will see a green checkmark in the corresponding field.
Select your country. Please note that the WhiteBIT TR exchange service is only available to Turkish citizens or individuals with a Residence Permit issued by the Turkish government. If you don’t have these documents, you can create an account on our global partner platform whitebit.com.
Then you should agree to our processing of your personal data.
Fill in the form with your details: first name, last name, gender, date of birth and residential address.
Select an identity document. There are 3 options available: ID card, passport or residence permit. Choose the most convenient way and upload the document.

Let's look at each of the proposed options in more detail:

ID card. Take a photo of both sides of your document as shown in the screenshot.
Passport. Tick the “Add another passport page” box and take a photo of two actual pages.

Residence permit. Take a photo of the front and back of your document, as shown in the screenshot.

Video verification. This simplifies and accelerates the verification procedure. According to the interface instructions, you must turn your head from side to side. This can be done either through the app or the web version.
Upload a document confirming your place of residence, indicate your profession and place of birth.

If you need to edit the data in your identity verification form, you will be able to do so at the last step of the procedure by clicking the corresponding “Edit” button.

Complete the identity verification by enabling two-factor authentication (2FA) for additional account security.

Two-factor authentication (2FA) is a code generated by an application that ensures you are the only person with access to the account.

Done! Soon, you’ll know the verification status. We will send you a letter as soon as we check your documents. You can also check the status of your account.

Your documents may not be approved. But don’t take it personally. We allow you to try one more time if your data is disapproved.

Congrats on passing your first steps on our exchange. You set the level with every step you take!

How long will it take to verify my proof of identity (KYC)?

Usually, applications are processed within 1 hour, however, sometimes verification can take up to 24 hours.

Once your application has been processed, you will receive a notification to your email with information about the result. If your identity verification request is rejected, the email will indicate the reason. In addition, your status in the Verification section will be updated.

If you made an inaccuracy while going through the verification process, just wait for your request to be rejected. You will then be able to resubmit your information for review.

Please keep in mind our general requirements for the identity verification process:

Fill in the application form (please note that mandatory fields marked with an * must be completed);
Upload a photograph of one of the following documents: passport, ID card or residence permit;
Complete the facial scanning process as required.

Support

In case of any questions related to the functionality of our exchange, you can:

Leave a request on our website;
Write to the support email: support@whitebit-tr.com;
Write to the chat using the button in the lower right corner of the screen (in the upper right corner of the WhiteBIT TR app, click ).