What is two-factor authentication (2FA)?
Two-factor authentication (2FA) is an additional way of protection for your account. It ensures that you are the only one who can access your account, even if a hacker knows your password.
Once 2FA is activated, when logging into your account, you will need to enter a six-digit authentication code in addition to your password, which changes every 30 seconds in an authenticator app.
We strongly recommend enabling 2FA to ensure security and prevent any potential unauthorized access to your account.
How to enable 2FA on the website?
2FA will help protect you from account hacking and loss of assets. To enable it, follow a few simple steps:
- Install Google Authenticator or other relevant app on your mobile device;
- Log in to your WhiteBIT TR account and go to General Settings and Security;
- In the “Two-factor authentication” section you will find a QR code. Enter the code manually;
- Add the WhiteBIT TR tab to the app and enter the authentication code in the “Code from Authenticator” field, then 2FA is installed!
How to enable 2FA in the app?
To enable 2FA in the mobile app, follow a few simple steps:
- Install Google Authenticator or other relevant app on your mobile device;
- Log in to your WhiteBIT TR account via mobile application and go to the “Security” tab;
- In the “Two-factor authentication” section you will find a QR code. Enter the code manually;
- Add the WhiteBIT TR tab to the app and enter the authentication code in the “Code from Authenticator” field, then 2FA is installed!
Done, you have now enabled 2FA and increased the security of your account!
2FA features
Once you change your password or disable 2FA, certain features will be locked for 72 hours. These features include withdrawals and creating WB codes.
You will also be sent an email notification informing you of account changes made and alerting you to the restrictions within 72 hours.
Please note: even if 2FA is turned off and then turned back on in a moment, the above features will still be limited for 72 hours.
Our top priority is to ensure the security of our users' data and funds.
Support
In case of any questions related to the functionality of our exchange, you can:
- Leave a request on our website;
- Write to the support email: support@whitebit-tr.com;
- Write to the chat using the button in the lower right corner of the screen (in the upper right corner of the WhiteBIT TR app, click ).