To access all the functionality of the exchange, you need to log in to your account. Our exchange offers several ways to log in to your account, which allows you to choose the most convenient for you!
Log in to your account on the website
Login with email and password
- Go to the main page of the exchange. You will see the “Login” button in the upper right corner of the website.
- Click on it and a form to log in to your account opens. Make sure that you are on the site https://whitebit-tr.com/
- In the form, you need to enter the email to which the account is registered and your password.
If you have 2FA enabled, also enter the code in the pop-up window and click “Continue”.
Please note that if 2FA is not activated on your account, you need to enter the code sent to your email when logging in from a new device. This increases the security of the account.
Done! You will be automatically redirected to your account.
Login using Web3
You can log in to your account on the exchange using Web3 wallet.
Authorization using Web3 wallet is possible with the corresponding browser extension and two-factor authentication enabled on the exchange.
- After connecting on the login page you need to click the “Login via Web3” button.
- In the appearing window, select the wallet which you want to use to log in.
- Next, you need to confirm the login in the pop-up window of your extension.
- The last step is to enter the 2FA code.
You can learn more about authorization on the exchange using Web3 in our tutorial video!
Log in to your account on the mobile app
Login with email and password
- Go to the “Main” tab and click on the “Log in” button.
- After this, the form for logging in to your account will be opened. In the form, you need to enter the email to which the account is registered and your password.
If you have 2FA enabled, also enter the code in the pop-up window and click “Continue”.
Please note that if 2FA is not activated on your account, you need to enter the code sent to your email when logging in from a new device. This increases the security of the account.
Done! You will be automatically redirected to your account.
Login with Google/Apple
This is another safe and convenient way to log in to WhiteBIT TR. In order to log in to your account, you have to follow these instructions:
- Open the “Main” tab and click “Login” in the WhiteBIT TR mobile application.
- Click on the button of one of the login methods - Apple or Google.
- After that, a new window will open where you have to enter the 2FA code and click the “Confirm” button.
Done!
Please note: if 2FA is not activated on your account, you will not be able to use this method to log in. An error will appear in the mobile application and you will be prompted to log in to your account in the usual way (using your email and password) and enable the 2FA function.
Login issues?
I can't log in to my account because I can't remember my password/the password I enter doesn't match
To reset your password, you can use the “Forgot your password?” function on the login page. Please note that for security reasons, the ability to withdraw funds from the exchange is blocked for 72 hours after changing the password by this way.
My account is frozen, what does that mean?
You see an account freeze notice on the login page. This is an automatic account restriction that is caused by entering the 2FA code incorrectly 15 or more times. Instructions on how to remove this restriction will be sent to your email. To remove the temporary account block, you only need to change your account password using the “Forgot your password?” feature.
I wanted to change my password, but I don't get an email from WhiteBIT TR in my inbox
Firstly, you need to check the “Spam” and “Promotions” folders in your email, because emails may have gotten there. We also recommend that you add our email addresses to your contact list, trusted senders list or whitelist in your email settings. This will help to avoid similar situations in the future.
Support
In case of any questions related to access to your account, you can:
- Leave a request on our website;
- Write to the support e-mail: https://whitebit-tr.com;
- Write to the chat using the button
in the lower right corner of the screen.