Have you faced any problem or question while using the exchange's functionality, for example, issues with making or crediting a deposit, creating a withdrawal request, passing KYC verification, but you did not find the answer in the Help Center?

Contact our support team in a way that is convenient for you. 

In the web version of WhiteBIT

1. Send a letter with your request to our email support@whitebit-tr.com. 

2. Write to us in the online chat. To do this, click on the button in the lower right corner of the browser.

3. Navigate to the “Help” panel: 

• Click on “Create a Ticket” to create a ticket or create a ticket by following the link: https://help.whitebit-tr.com/hc/en-gb/requests/new. 
• Click on “My Tickets” to check your previously created tickets.
• Call us at the following numbers: 

Turkish (+90 312 900 18 14);

English (+370 5 214 14 99);

Ukrainian (+380 44 339 59 96) for calls from abroad.

Please note: the WhiteBIT TR support team only gives advice on issues related to the exchange's functionality and does not provide trading recommendations.

In the WhiteBIT mobile application

1. Send an email with your request to our email support@whitebit-tr.com.

2. On the home page, go to “Account Settings” by clicking on the human icon in the upper left corner and open the “Support” section:

• Contact us via online chat.
• Call us for the numbers provided.

We stay in touch 24/7 and are always ready to help with any questions you may have.