Have you faced any problem or question while using the exchange's functionality, for example, issues with making or crediting a deposit, creating a withdrawal request, passing KYC verification, but you did not find the answer in the Help Center?

Contact our support team in a way that is convenient for you. 

In the web version of WhiteBIT TR

1. Send a letter with your request to our email support@whitebit-tr.com. 

2. Write to us in the online chat. To do this, click on the button in the lower right corner of the browser.

3. Navigate to the “Help” panel:

• Click on “Create a Ticket” to create a ticket or create a ticket by following the link: https://help.whitebit-tr.com/hc/en-gb/requests/new. 
• Click on “My Tickets” to check your previously created tickets.
• Call us at the following numbers: 

Turkish (+90 312 900 18 14);

English (+370 5 214 14 99);

Ukrainian (+380 44 339 59 96) for calls from abroad.

Please note: Calls to the numbers marked are charged according to the terms of your mobile operator. More detailed information can be found in the frequently asked questions at the bottom of this page.

Please note: the WhiteBIT TR support team only gives advice on issues related to the exchange's functionality and does not provide trading recommendations.

In the WhiteBIT mobile application

1. Send an email with your request to our email support@whitebit-tr.com.

2. On the homepage, press the button in the top right corner to write to us in the online chat. Or go to “Account settings” by clicking on the person icon in the top left corner and then open the “Support” section:

• Contact us via online chat.
• Call us for the numbers provided.

FAQ

How are calls to WhiteBIT TR voice support charged?

All calls to our voice support numbers are charged according to your mobile operator's rates.

What languages ​​are supported by WhiteBIT TR voice support operators?
Our voice support service can forward your request to operators who speak the required language, depending on availability. You can call the number of the country that is most convenient for you, even if you do not speak the local language. An operator who speaks your preferred language will contact you for further communication.

Our support service operates 24/7 and is always ready to assist you with any questions.