Have you faced any problem or question while using the exchange's functionality, for example, issues with making or crediting a deposit, creating a withdrawal request, passing KYC verification, but you did not find the answer in the Help Center?
 

Contact our support team in a way that is convenient for you. 

In the web version of WhiteBIT TR

1. Send a letter with your request to our email support@whitebit-tr.com. 

2. Write to us in the online chat. To do this, click on the button in the lower right corner of the browser.

3. Navigate to the “Help” panel: 

 

• Click on “Create a Ticket” to create a ticket or create a ticket by following the link: https://help.whitebit-tr.com/hc/en-gb/requests/new. 
• Click on “My Tickets” to check your previously created tickets.

In the WhiteBIT mobile application

1. Send an email with your request to our email support@whitebit-tr.com.

2. On the homepage, press the button in the top right corner to write to us in the online chat. Or go to “Account settings” by clicking on the person icon in the top left corner and then open the “Support” section:

• Contact us via online chat.

Problems with WhiteBIT TR email delivery

Didn't receive an email from WhiteBIT TR or can't find a withdrawal confirmation email from WhiteBIT Turkey?

The emails may be sent into your Spam and Promotions folders – double-check these folders in your email.

Please note: if emails from WhiteBIT TR were found in your Spam or Promotions folder, you should:

1. Select all emails from WhiteBIT TR founded in these folders.
2. Right-click on the selected emails to mark them as "Not Spam" or "Important" and move them to your Inbox.

We also recommend you to add our email addresses to your contact list, trusted sender list or whitelist in your email settings so that you don't face these difficulties in the future.

Our email addresses

system@whitebit.tr - for technical information about your account.

news@whitebit.tr - to receive current news of the exchange.

support@whitebit-tr.com - to contact the technical support of the exchange.

FAQ

How are calls to WhiteBIT TR voice support charged?

All calls to our voice support numbers are charged according to your mobile operator's rates.

 

What languages ​​are supported by WhiteBIT TR voice support operators?
Our voice support service can forward your request to operators who speak the required language, depending on availability. You can call the number of the country that is most convenient for you, even if you do not speak the local language. An operator who speaks your preferred language will contact you for further communication.
 

Our support service operates 24/7 and is always ready to assist you with any questions.