VIP program offers members tiered discounts on transaction fees and access to other exclusive benefits, as well as priority support for any questions you may have and 24/7 personal VIP support dedicated to assisting VIP users.
VIP levels
| Level | Balance (TRY) | Spot Volume (TRY) | Sub-Accounts Limit | Spot Fees (%) |
| Başlangıç (Level 0) | < 1,000,001 | < 1,000,001 | 10 (default count) | Maker 0.1 / Taker 0.18 |
| Girişimci (Level 1) | ≥ 1,000,001 | ≥ 1,000,001 | 15 | Maker 0.09 / Taker 0.15 |
| Azimli (Level 2) | ≥ 3,000,001 | ≥ 5,000,001 | 20 | Maker 0.08 / Taker 0.15 |
| Uzman (Level 3) | ≥ 6,000,001 | ≥ 10,000,001 | 25 | Maker 0.06 / Taker 0.13 |
| Kıdemli Uzman (Level 4) | ≥ 10,000,001 | ≥ 20,000,001 | 30 | Maker 0.04 / Taker 0.12 |
| Hedef Odaklı (Level 5) | ≥ 20,000,001 | ≥ 50,000,001 | 40 | Maker 0.03 / Taker 0.1 |
| Usta (Level 6) | ≥ 50,000,001 | ≥ 100,000,001 | 50 | Maker 0.03 / Taker 0.08 |
| Vizyoner (Level 7) | ≥ 100,000,001 | ≥ 400,000,001 | 75 | Maker 0.03 / Taker 0.07 |
| Efsanevi (Level 8) | ≥ 400,000,001 | ≥ 1,000,000,001 | 100 | Maker 0.02 / Taker 0.05 |
The VIP level determines the discount on the maker and taker trading fees. The VIP level is calculated in the range from 1 to 8.
VIP level is determined by two parameters – trading volume for 30 days and account balance, which is calculated in USDT equivalent. Getting the 1st VIP level and moving to the next levels is automatic when these conditions are fulfilled: reaching certain levels of trading volume or balance.
How do I get VIP status?
If your monthly trading volume in the spot trading or account balance exceed the equivalent of 1,000,001 TRY, you qualify for the Level 1 VIP program and will be granted VIP status. The discounts and all other benefits applicable to your account will be automatically activated.
Please note: The trading volume and balance of sub-accounts are counted/added to calculate VIP level of the main account.
How is the trading volume calculated?
Trading volume is summarized for all days of a calendar month. To keep VIP status, the minimum trading volume on the spot trading market must be equal to or exceed 1,000,001 TRY.
Note: trading volume in assets other than USDT is converted to USDT equivalent.
When do the discounts apply?
Discounts start automatically from the moment the user receives VIP level 1 — that is, when the user reaches the minimum indicators for participation in the VIP program, specified in the table. When a user reaches the trading volume and average balance indicators corresponding to a higher level within a month, a new level is automatically assigned to the user. New discounts will be applied within the next 24 hours.
Note: if one of the user's indicators drops to the previous level, the current discounts will continue until the end of the month, and from the first day of the next month (at 01:00 UTC) the VIP level will be recalculated.
Transferring a level from another exchange
Are you new to WhiteBIT TR, but were previously actively trading on another exchange? No problem! In this case, you can become a member of our VIP program as soon as possible, using the procedure of transferring your rates from another exchange.
To switch from another exchange and become a member of the WhiteBIT TR VIP program, you need to confirm your monthly trading volume and balance. To do this, simply fill out the VIP application form by entering your name, email, messenger contacts and your trading volume and balance on the other exchange. Our specialists will contact you as soon as possible to coordinate the details and confirm your new status on our exchange.
Once your application has been approved, you will be assigned a VIP level that matches your score for one month. VIP status privileges will be available immediately upon level assignment.
Please note: The recalculation will take place on the first day of the following calendar month at the end of the monthly accrual period, so you should meet the minimum VIP program requirements to maintain VIP status.
VIP Support
All users enrolled in the VIP program can take advantage of the VIP Support service, which is automatically activated starting at Level 1. As part of this exclusive service, users can communicate one-on-one with their assigned personal assistants to address all their questions directly.
On the Website:
To access the VIP Support line, click the green support icon located in the bottom-right corner of our website.
In the App:
In the app, you can select VIP Support from the live support icon in the top right corner or access support through the personal support section at the bottom of the VIP program page.
On the VIP Support page, you will see your personal support assistant’s photo, Telegram username, and email address. If you have any questions regarding your account, you can contact both your personal support assistant and the support team.