WhiteBIT TR has set minimum deposit amounts for each cryptocurrency. If your deposit is less than this minimum amount, the funds will not be automatically credited to your balance. Let's take a closer look at this situation and find out how to solve the issue.
What should you do if your deposit is less than the minimum?
If you accidentally sent less than the minimum amount, there is a way to credit the funds. To do this, follow these instructions:
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Send an additional amount.
Send the funds to the same address as the first transaction. The amount of the deposit must reach or exceed the minimum amount together with the first transaction. Information on the minimum deposit amounts for each asset can be found on the “Fees” page and in the deposit window.
For example, you have made a deposit of 0.12 WBT in the WHITECHAIN network, but the minimum deposit amount is 0.15 WBT. In this case, you have to send an additional 0.03 WBT to the same address in the WHITECHAIN network. The address is displayed on the deposit page.
Please note: Both transactions must be made within the same network and on the same address. For example, if the first transaction was in the WHITECHAIN network, the second transaction must also be in it. If the second transaction is sent to a different address, the first one will not be credited.
The new transaction must be made on-chain. Internal transactions from another WhiteBIT TR account (transfers of funds from other WhiteBIT TR users, sending funds using nicknames, QuickSend, WhiteBIT TR codes) cannot be used to credit deposits less than the required minimum amount.
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Wait for network confirmations.
Both transactions (as in our example, 0.12 WBT and 0.03 WBT) will be given a “successful” status and will be credited to your main balance once they have been confirmed by the network.
For example, WBT on the WHITECHAIN network requires 2 confirmations. The required number of confirmations for each asset can be found here and in the deposit window.
Please note: Cryptocurrency deposit instructions can be found at this link.
How to avoid mistakes in the future?
In order to avoid such situations in future cryptocurrency deposit attempts, please take a look at these tips:
- Check the minimum deposit amount before each deposit. It is always displayed in the deposit window and on the “Fees” page.
- Consider network fees. Remember that network fees can affect the final amount that will be credited.
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Be careful with addresses. Check the correctness of the address before sending funds.
Follow these recommendations to avoid difficulties and ensure comfortable use of the WhiteBIT TR platform.
Support
In case of any questions related to the functionality of our exchange, you can:
- Leave a request on our website;
- Write to the support email: support@whitebit-tr.com;
- Write to the chat using the button
in the lower right corner of the screen (in the upper right corner of the WhiteBIT TR app, click
).