Users of our platform can request an account ownership certificate for submission to a bank, payment system, or other financial or official institutions. These requests are processed in accordance with our internal procedures and require the necessary documents and user consent.

Where to submit your request?

To obtain an account ownership certificate, please contact our support team by sending an email to support@whitebit-tr.com or by creating a ticket.

It is important that you send the request from the email address linked to your WhiteBIT TR account.
 

Please note: requests sent via online chat will not be accepted. Please send them by email or via the ticket.

What information to include in your request

To process your request, please include the following details in your email:

• the purpose of obtaining a certificate;
• name of the institution where the certificate will be submitted (e.g. name of the bank or platform);
• if the certificate is intended for another organisation (not a bank), screenshots of a direct request from that institution or platform must be provided;
• preferred language of the certificate: English or Turkish;
• to obtain a statement for specific transactions, please specify the hash/ID of the transaction or the required period of its execution;
• your consent to personal data processing. That is, indicate in the text of the email “I consent to the processing of personal data”.
   

Please note: if you need a statement for personal purposes, you can generate it yourself by going to the “History” section and clicking “Export”. Check out our article for more information.

Required Documents

To issue an account ownership certificate, we require a copy of your ID card (photos of both sides).

What information can be included in the certificate?

Upon request, the account ownership certificate can include the following:

• successful deposits;
• successful withdrawals;
• executed orders;
• current account balance.
   

Other data will not be included in the certificate.

Please note: the standard processing time for account ownership certificate requests is up to 7 business days.

Support

In case of any questions related to the functionality of our exchange, you can:

• Leave a request on our website;
• Write to the support email: support@whitebit-tr.com;
• Write to the chat using the button in the lower right corner of the screen (in the upper right corner of the WhiteBIT TR app, click ).